Privacy Policy

Energy Benefits

1. We respect your privacy

1. 1. Energy Benefits respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.  This policy sets out how we collect and treat your personal information whilst adhering to the Australian Privacy Principles.


1. 2. The Website is owned and operated by Energy Wins Pty. Ltd. Trading as Energy Benefits (ABN 49 639 995 690) and will be referred to as “We”, “our” and “us” in this Privacy Policy. By using this Website, you agree to the Privacy Policy of this Website.  If you do not agree with the Privacy Policy, you must cease usage of the Website, or any of Services, immediately.


1. 3.  “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2. 1. Energy Benefits will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 


2. 2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, or communicate with our customer support.

2. 3. Additionally, we may also collect any other information you provide while interacting with us.  

3. How we collect your personal information

3. 1. Energy Benefits collects personal information from you in a variety of ways, including when you interact with us electronically, over the telephone or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4. 1. Energy Benefits may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 


4. 2. Energy Benefits may contact you by a variety of measures including, but not limited to telephone, email, SMS, mail or social media.


4. 3. You can choose to not participate in surveys or opt-out of marketing offers at any time by letting us know verbally, responding to email communication from us, sending an email to or by using the opt-out facilities provided (unsubscribe link).  Even if you do opt-out of receiving marketing communication, you acknowledge and accept that we may still send you information relevant to the supply of any services provided by us.   

5. Disclosure of your personal information

5. 1.   We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, service providers, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5. 2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5. 3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Energy Benefits,, its customers, or third parties. 

5. 4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. 


5. 5. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 

6. Security of your personal information

6. 1. Energy Benefits is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 


6. 2. Energy Benefits will endeavour to take all reasonable steps to protect your personal information however the transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 

7. Access to your personal information

7. 1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). To protect the security of your data, we will ask you to verify your identity when you make a request to access the information we hold about you. A small administrative fee may be payable for the provision of information.


7.2. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at We will endeavour to provide this information to you within 30 days unless otherwise advised. 


7. 3. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. 

8. Complaints about privacy

8. 1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving notice of your complaint. 

9. Changes to Privacy Policy

9. 1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 

10 Website

10. 1.  When you visit our website 

When you browse to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.  


10. 2.  Cookies 

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies also help to identify the products and services you view which could help us to send you information about those products or services. Relevant ads may appear on this website or other websites you visit.

10. 3.  Third party sites 

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Energy Benefits is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.